Terms and Conditions
Terms and Conditions of Sale Retrosheep Handmade in Wales
Ordering with us
When you place an order on our website you are accepting our Terms & Conditions of Sale
We require your name, address, e-mail address, credit / debit card number and card expiry date. For your security, we don’t store your credit / debit card details.
Information is processed securely by Woocommerce. Woocommerce encrypts data sent to and from us and our customers using the HTTPS protocol. Shopify and all online stores powered by Woocommerce are Level 1 PCI-DSS compliant.
Once your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready and has been posted we’ll let you know via email.
Provide contact telephone number so that we can quickly reach you if we need to discuss your order. Some couriers also require customer’s telephone numbers.
Payment for all orders is at point of sale and not at point of despatch. Payment is made using our online payment facility and you can pay by credit / debit card, or you can use PayPal = Paypal Faster Dispatch .
Total cost of your order is the price of the products ordered with UK delivery included, unless clearly marked otherwise.
UK delivery charges are NOT added on at the checkout. They are within each product price on each product page.
International delivery charges ARE added on at the checkout for any products offering international delivery.
Worldwide International shipping rates vary for each product and are stated on each product page where available.
Entering card details onto our system you confirm that the credit or debit card being used is yours.
All credit / debit cardholders are subject to validation checks and authorisation by the card issuer.
The issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.
Stock and delivery
We will do all that we can to ensure your orders are despatched as quickly as possible.
Royal Mail and other delivery companies are under a lot of strain and we depend on these services.
Note that despite best efforts some of these services may be disrupted.
Based in South Wales UK and will post your order to you directly.
Most of our products are made to order, so please do bear this in mind if you are ordering a gift for a specific time as some items can take a few days to make
Estimated delivery times are given for each product, on each product page. Please check these carefully.
Delivery times quoted on our site and aim to be as quick as possible, especially if something is needed for a gift.
Bear in mind that delivery times are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays (e.g Christmas, Easter and bank holidays) delivery may take a little longer.
Ordering from outside the UK please note that our delivery charges do not include any locally applied taxes, import duties or VAT that may be levied by countries outside the UK.
Customers are responsible for any customs, import charges/duties that may be incurred and must comply with any local regulations. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.
Bespoke Made to order prodcuts require full payment up front for a commissioned item – this can be discussed/arranged between customer and Maker before work commences.
Your ancellation rights are affected once a commission is started – see below for more details.
Product Pricing & Descriptions
Prices published are in pounds sterling.
Every product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.
Should you change your mind you’re entitled to cancel a purchasing contract. Provided you do so no longer than fourteen days after the day on which you receive the products. .
Note that this does NOT apply to bespoke, custom made pieces. See our Delivery & Returns policy below for more details.
If your order has already been despatched please follow the procedure set out in our Returns Policy.
Returns and Refunds
We hope that you’ll be very happy with your purchases but understand that you may change your mind and wish to return an item
Please email us with your contact details and your order details and let us know why you are returning an item so that we can put things right for you.
You’ll then be sent a returns address and details of how to proceed.
Return your item in good condition, with its original packaging within 14 working days from the date received .
If you return goods to us, use an insured method of despatch and obtain proof of posting. No liability for returned goods lost or damaged in transit.
Refunds can take up to 10 working days to process.
A commissioned piece is ordered full amount has been paid it usually cannot be cancelled unless specifically by agreed
Once a Maker has started a commissioned piece, cancellation will not be possible.
Email us as soon as possible after ordering, we’ll check if a cancellation is possible. We are unable to offer refunds for completed commissioned/bespoke pieces.