Frequently Asked Questions

FAQ

Q: What is Retrosheep.com?

A: Retrosheep.com is a handmade gift shop offering bespoke printing, embroidery, and engraving services, as well as 3D printing and catnip products. All items are handmade by the owner, Cher, who is a self-employed crafts person based in Wales, UK.

Q: What types of products does Retrosheep.com offer?

A: Retrosheep.com offers a wide range of handmade products including knitted socks, hats, scarfs, necklaces, keyfobs, earrings, scented charms, t-shirts, hoodies, polo shirts, mugs, wooden and metal engraved gifts, and 3D printed items.

Q: What materials are used for the products?

 A: The materials used vary depending on the product. For example, the knitted products are made from wool or acrylic yarn, while the engraved gifts can be made from wood, metal, glass, acrylic, or canvas. The 3D printed items are made from PLA,TPU,PLE Carbon Fibre or ABS materials.

Q: How long does it take to make and deliver the products?

A: The time it takes to make the products varies depending on the complexity of the design and the type of product. Most products take a few hours to a few days to make, but some made-to-order items may take longer. Delivery times also vary depending on the location, but Retrosheep.com uses tracked Royal Mail for postal services.

Q: Can I request a custom design for a product?

 A: Yes, Retrosheep.com offers bespoke printing, embroidery, and engraving services, which means you can request a custom design for any of the products. Cher, the owner, will work with you to create a unique design that meets your needs.

Q: What is the return policy for Retrosheep.com?

 A: Retrosheep.com has a 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days for a refund or exchange. However, the item must be in its original condition and packaging.

Q: How can I contact Retrosheep.com?

A: You can contact Retrosheep.com through the website’s contact page or email. Cher, the owner, works from home and will promptly reply to your messages.

Q: How do I know if my order has been shipped?

A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

Q: Can I cancel my order?

A: If your order has not been shipped yet, you can cancel your order by contacting us through our contact page. Once your order has been shipped, it cannot be cancelled.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, please contact us within 14 days of receiving your order and we will do our best to resolve the issue.

Q: How long does shipping take?

 A: Shipping times vary depending on your location and the shipping method you choose at checkout. Please refer to our delivery page for more information.

Q: Do you offer international shipping?

 A: Yes, we offer international shipping to select countries. Please refer to our delivery page for more information.

Q: How can I contact you?

 A: You can contact us through our contact page or by sending an email to our customer support team. We will do our best to respond to your inquiry as soon as possible.

q: HOW CAN I GET A FASTER SERVICE FOR HANDMADE ITEMS?

Our Preferred Method of Payment is PayPal: For Instant Payment and a Faster Service, MOST OF OUR ITEMS ARE HANDMADE SO UPLON PAYMENT CLEARENCE WHICH IS INSTANT THROUGH PAYPAL WITCH MEANS WE CAN CONFIRM THE ORDER AND START MAKING YOUR HANDMADE ITEMS STRAIGHT AWAY .

LONGER PAYMENT PROCESSES THROUGH STRIPE WITH A DEBIT OR CREDIT CARD WHICH ARE 5 DAYS PLUS FOR THE PAYMENT TO CLEAR - PLEASE DO NOT SELECT NEXT DAY DELIVERY FOR CREDIT AND CREDIT CARD PAYMENTS THROUGH STRIPE. IF YOU REQUIRE NEXT DAY DELIVERY PLEASE PAY VIA PAYPAL